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What we do

Here at Nightingales, we understand the essential relationship between Care and Cure. That’s why, over the course of 20 years, we have worked to create intuitive ecosystems for recovery within the comfort of a patient’s home - recovery on their own terms, and surrounded by the people they love.

Why Join Us?

  • Join the fast growing Industry in India

  • Ideate and implement at work

  • Take your career to the next level

  • Empowerment and recognition at regular intervals

Open Positions -

We are hiring for the following poistions. If you fit in any of the roles below and who would like to be part of a growing organization that is creating a positive social impact, email us your resume to careers@nightingales.in You can also email us your queries, if any.

ID JOB00 2

Posted: 17 Oct,2018

Facilitator/Executive - Customer Engagement Center
  • Reqd exp: 1 yrs to 5 yrs
  • Location: Bengaluru
  • Dept: Management

Description

Required Education - 

Graduate / Post Graduate/Diploma- Experience in medical subjects will be added advantage however not mandatory. Basic knowledge  in Microsoft Office would be an added advantage

Objective -  

As a key member of the customer service team, first line of contact with new and existing patients / customers; Serve our customers by performing tasks verbally or through email related to patient care

Key Responsibilities - 

  • Owns the conversion targets as shared by the team Lead CeC lead and deliver bookings and services aligned to business targets
  • Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner / in SLA
  • Complies with all applicable company policies and procedures to meet the SOPs and company standards
  • Improve performance based on feedback from quality teams, audits and C-Sat surveys to provide better customer experience and higher conversion %
  • Ensures quality customer service for internal and external customers
  • Identifies and assesses customers' / patients’ requirements  quickly and accurately; Solves issues / problems systematically, using sound business judgment
  • Consistently meets established productivity, schedule adherence and Quality standards
  • Responsible for the resolution of escalated member calls that are received; would include complete coordination with the respective vertical supervisors and work around quickly to provide apt resolution to the customers
  • Responsible to correct the member information & customer responses in the database including the customer addresses / contact details

Experience - 

1 yrs to 5 yrs in Sales inbound or outbound processes (Either or- domestic or international BPO). Experience in  Home Health care Industry will be an added advantage

Knowledge and Specific Skills - 

  • Good verbal and written etiquette; Good communication skills
  • Sound knowledge on clinical terminologies used in Health Care
  • Listening skills to garner all the details about the patient
  • Should possess good attitude so that thee customer feels confident about getting his request for service / query addressed
  • Should be able to build good rapport with the customer so that it becomes easier to cater to the customers’ requirements
  • Should be polite and should be able to pacify an irate / unhappy customer
  • Should be flexible to work in different shifts(24/7) including night shift - Applicable for male candidate as of now.

ID JOB00 3

Posted: 19 Oct,2018

Physiotherapist
  • Reqd exp: 1 yrs to 5 yrs
  • Location: All
  • Dept: Medical

Description

Role and Skill of Physiotherapy

  • Willingness to work for a Home Care environment.
  • Need to focus on restoring physical function.
  • Need to be sensitive to the patients' needs and disabilities and must have excellent communication and motivational skills.
  • Create positive impact in the prevention of subsequent acute events and support the individual’s ability to live independently through targeted interventions aimed at improving balance, strength, coordination and function.
  • Should personally also be physically fit enough to properly demonstrate the activities in their treatment plans and must possess strong organizational skills.
  • Should possess either of the areas of expertise: pain management, sports injury management, paediatric therapy, post-operative therapy, arthritis management, neuro or posture correction.
  • The conditions to be treated are back pain, neck pain, shoulder pain, knee pain, arthritic pain, slipped disc and any other kind of sprains.
  • Creating an impact on overall patient experience by
    • Targeting the recovery of physical function of stroke patients through low risk activities resulting in high patient satisfaction.
    • Providing a service which reduces the risk for poor health outcomes, increases daily living and personal activity.

General Task

  • New patient assessments, creating care plans, doing regular follow-ups.
  • Help accident victims, medical patients, and chronically disabled people maintain and improve their physical well-being by designing, implementing, and supervising custom treatment plans.
  • Supervise patients' health progress and make adjustments to treatment plans as needed.
  • Help patients maintain or restore flexibility, strength, and range of motion
  • Help people affected by injury, illness or disability through movement and exercise, manual therapy, education and advice. 
  • They maintain health for people of all ages, helping patients to manage pain and prevent disease.
  • Maintaining electronic medical records and sharing with other specialties or HOD when required.
  • Developing protocols for assessment and management.
  • Maintaining patient database and service details.
  • Constantly updating knowledge and practical skills in the field of rehabilitation.
  • Training customer care and sales and marketing team regarding the product.
  • Assist in implementing and standardizing treatment and assessment protocols.

ID JOB00 4

Posted: 19 Oct,2018

Nurse-Clinical Care
  • Reqd exp: 1 yrs to 5 yrs
  • Location: All
  • Dept: Medical

Description

Roles

 

  • Attend, administer, monitor, record all medical nursing service calls assigned.
  • Coordinating with physicians and other team members for creating and evaluating customized care plans.
  • Educating patients’ families about the disease and its treatment
  • Interpret patient information and make critical decisions about needed actions.
  • Adhering with the protocols, norms, rules and regulations in order to maintain complete medical records
  • Checking the stock on a regular basis for maintaining the inventory level, and placing orders if required
  • Managing billing, accountable bill, receipt payable
  • Maintain Nursing notes and report to the lead
  • Responsible & accountable for stock provided
  • Database management of patients and updation
  • Maintaining reports of patients’ medical histories, and monitoring changes in their condition
  • Handover work log during shift

ID JOB00 5

Posted: 29 Oct,2018

Lead-Finance
  • Reqd exp: 5-6 years
  • Location: Bengaluru,Chennai
  • Dept: Finance

Description

  1. Daily revenue reporting / MIS
  2. Ledger Scrutiny & reconciliations
  3. AP – vendor masters, GRIR, documentation, payment process &
  4. AR - Debtors management/ Outstanding reports
  5. Inventory management
  6. Working knowledge of VAT, CST, ST & TDS
  7. Cash & Bank reconciliations
  8. Desired -Understanding/ exposure Monthly/ yearly book closing, provisions, accruals & prepaid expenses & MIS

ID JOB00 6

Posted: 29 Oct,2018

Lead-Clinical Services
  • Reqd exp: 5+ years
  • Location: Bengaluru
  • Dept: Medical

Description

For enquiries, bookings or support, call us at 1800 103 4530

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