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Description

Required Education - 

Graduate / Post Graduate/Diploma- Experience in medical subjects will be added advantage however not mandatory. Basic knowledge  in Microsoft Office would be an added advantage

Objective -  

As a key member of the customer service team, first line of contact with new and existing patients / customers; Serve our customers by performing tasks verbally or through email related to patient care

Key Responsibilities - 

• Owns the conversion targets as shared by the team Lead CeC lead and deliver bookings and services aligned to business targets
• Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner / in SLA
• Complies with all applicable company policies and procedures to meet the SOPs and company standards
• Improve performance based on feedback from quality teams, audits and C-Sat surveys to provide better customer experience and higher conversion %
• Ensures quality customer service for internal and external customers
• Identifies and assesses customers' / patients’ requirements  quickly and accurately; Solves issues / problems systematically, using sound business judgment

• Consistently meets established productivity, schedule adherence and Quality standards
• Responsible for the resolution of escalated member calls that are received; would include complete coordination with the respective vertical supervisors and work around quickly to provide apt resolution to the customers
• Responsible to correct the member information & customer responses in the database including the customer addresses / contact details

Experience - 

1 yrs to 5 yrs in Sales inbound or outbound processes (Either or- domestic or international BPO). Experience in  Home Health care Industry will be an added advantage

Knowledge and Specific Skills - 

• Good verbal and written etiquette; Good communication skills
• Sound knowledge on clinical terminologies used in Health Care
• Listening skills to garner all the details about the patient
• Should possess good attitude so that thee customer feels confident about getting his request for service / query addressed
• Should be able to build good rapport with the customer so that it becomes easier to cater to the customers’ requirements
• Should be polite and should be able to pacify an irate / unhappy customer
• Should be flexible to work in different shifts(24/7) including night shift - Applicable for male candidate as of now.

Description

Role and Skill of Physiotherapy

• Willingness to work for a Home Care environment.
• Need to focus on restoring physical function.
• Need to be sensitive to the patients' needs and disabilities and must have excellent communication and motivational skills.
• Create positive impact in the prevention of subsequent acute events and support the individual’s ability to live independently through targeted interventions aimed at improving balance, strength, coordination and function.
• Should personally also be physically fit enough to properly demonstrate the activities in their treatment plans and must possess strong organizational skills.
• Should possess either of the areas of expertise: pain management, sports injury management, paediatric therapy, post-operative therapy, arthritis management, neuro or posture correction.
• The conditions to be treated are back pain, neck pain, shoulder pain, knee pain, arthritic pain, slipped disc and any other kind of sprains.
• Creating an impact on overall patient experience by
  • Targeting the recovery of physical function of stroke patients through low risk activities resulting in high patient satisfaction.
  • Providing a service which reduces the risk for poor health outcomes, increases daily living and personal activity.

General Task

• New patient assessments, creating care plans, doing regular follow-ups.
• Help accident victims, medical patients, and chronically disabled people maintain and improve their physical well-being by designing, implementing, and supervising custom treatment plans.
• Supervise patients' health progress and make adjustments to treatment plans as needed.
• Help patients maintain or restore flexibility, strength, and range of motion
• Help people affected by injury, illness or disability through movement and exercise, manual therapy, education and advice. 
• They maintain health for people of all ages, helping patients to manage pain and prevent disease.
• Maintaining electronic medical records and sharing with other specialties or HOD when required.
• Developing protocols for assessment and management.
• Maintaining patient database and service details.
• Constantly updating knowledge and practical skills in the field of rehabilitation.
• Training customer care and sales and marketing team regarding the product.
• Assist in implementing and standardizing treatment and assessment protocols.

Description

Roles

• Attend, administer, monitor, record all medical nursing service calls assigned.
• Coordinating with physicians and other team members for creating and evaluating customized care plans.
• Educating patients’ families about the disease and its treatment
• Interpret patient information and make critical decisions about needed actions.
• Adhering with the protocols, norms, rules and regulations in order to maintain complete medical records
• Checking the stock on a regular basis for maintaining the inventory level, and placing orders if required
• Managing billing, accountable bill, receipt payable
• Maintain Nursing notes and report to the lead
• Responsible & accountable for stock provided
• Database management of patients and updation
• Maintaining reports of patients’ medical histories, and monitoring changes in their condition
• Handover work log during shift

Description

1. Daily revenue reporting / MIS
2. Ledger Scrutiny & reconciliations
3. AP – vendor masters, GRIR, documentation, payment process &
4. AR - Debtors management/ Outstanding reports
5. Inventory management
6. Working knowledge of VAT, CST, ST & TDS
7. Cash & Bank reconciliations
8. Desired -Understanding/ exposure Monthly/ yearly book closing, provisions, accruals & prepaid expenses & MIS

Description